Privacy Policy

1. Information We Collect

2. How We Use Information

We may use the information we collect to:

• Determine whether the current statement-review program fits your business
• Respond to your statement-review request
• Communicate with you about information or documents needed to complete the review
• Analyze a merchant processing statement you provide
• Calculate and explain payment-processing costs and fees
• Prepare and deliver written review findings
• Answer questions about your review
• Prepare a payment-processing proposal if you request one
• Assist with a payment-processing application that you voluntarily choose to submit
• Maintain records of communications and requested services
• Operate, maintain, troubleshoot, and improve the website
• Detect or prevent fraud, misuse, security incidents, or unlawful activity
• Comply with applicable legal, regulatory, contractual, or recordkeeping obligations

Submitting a statement-review request does not require you to change payment processors.

3. How We Share Information

4. Sale and Third-Party Marketing

We do not sell personal information.

We do not provide merchant statements or contact information to third parties for their independent marketing purposes. We may use service providers to communicate with you about the statement review, proposal, application, or other interaction you requested.

5. Merchant Statement Handling

A merchant statement you provide is used to complete the review you requested.

If you request a processing proposal, the statement may also be used to prepare that proposal. The statement is provided to a processing partner only when you voluntarily choose to submit an application or otherwise authorize its use for that purpose. Access to merchant statements is limited to iTrust Merchant and service providers that need access to support the requested review, document storage, communication, or an authorized application. We retain merchant statements only for as long as reasonably necessary to complete the requested review, answer related questions, prepare a requested proposal, support an authorized application, maintain appropriate business records, resolve disputes, protect against fraud, or comply with legal and contractual obligations. When a statement is no longer reasonably needed, we will delete it or securely dispose of it, subject to applicable recordkeeping requirements and service-provider backup or retention processes.

6. Cookies and Similar Technologies

The website and its service providers may use cookies and similar technologies that support website functionality, security, user preferences, performance, and website analytics.

Where available, you may use the website’s cookie banner or settings to manage nonessential cookie preferences. Browser settings may also allow you to block or delete cookies. Disabling certain cookies may affect how some website features operate.

7. Communications

We may contact you regarding:

• Your statement-review request
• Documents or information needed for the review
• Delivery of your written findings
• Questions you ask
• A proposal you request
• A payment-processing application you choose to submit
• Important administrative, security, or legal matters

We do not sell your contact information to marketing companies. If we send optional marketing communications in the future, those communications will include a method to unsubscribe where required.

8. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The retention period may depend on:

• The type of information
• Whether a review, proposal, or application is active
• The length of the business relationship
• Recordkeeping, fraud-prevention, tax, accounting, contractual, underwriting, or legal requirements
• The need to establish, exercise, or defend legal claims

Information that is no longer reasonably needed will be deleted, securely disposed of, or de-identified when appropriate.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, disclosure, alteration, misuse, or loss.

No website, email system, storage system, or internet transmission can be guaranteed to be completely secure. You should use care when transmitting sensitive information electronically.

10. Your Choices and Requests

You may contact us to request that we:

• Confirm whether we maintain personal information about you
• Provide access to information you submitted
• Correct inaccurate information
• Delete information, subject to applicable legal, contractual, fraud-prevention, security, and recordkeeping exceptions
• Stop optional marketing communications

To submit a request, email: [email protected]. We may need to verify your identity or authority before completing a request.

11. Children’s Privacy

This website and the services described on it are intended for business owners and authorized business representatives.

The website is not directed to children under 18, and we do not knowingly collect personal information from children through the statement-review form.

12. Third-Party Services and Links

The website may contain links to or interact with third-party websites, platforms, payment-processing partners, or service providers.

Their privacy practices are governed by their own privacy policies and terms. iTrust Merchant is not responsible for the privacy practices of unaffiliated third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, data practices, technology providers, or legal obligations change.

The updated policy will be posted on this page with a revised effective date. Material changes will be communicated when required by applicable law.

14. Contact Us

Questions, concerns, or privacy requests may be sent to:

iTrust Merchant Payments Made Easy LLC Doing business as iTrust Merchant Email: [email protected]